Refund & Cancellation Policy

At JB Costume Jewellery, we aim to provide quality products and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully.

1. Order Cancellation

• Orders can be cancelled before dispatch or pickup confirmation.
• Once an order has been shipped or collected, cancellation will not be possible.
• To request cancellation, customers must contact us immediately via phone or email.

2. Refund Eligibility

Refunds are only applicable in the following cases:

• Item received is damaged or defective
• Wrong product was delivered
• Order cancelled before dispatch (if payment already made)

Refund requests must be made within 48 hours of receiving the product.

3. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase
• Normal wear and tear
• Damage caused by improper handling, exposure to water, chemicals, or perfumes
• Minor colour variations due to lighting or display differences

4. Exchange Policy

• Eligible items may be exchanged instead of refunded, depending on availability.
• Items must be unused and returned in original condition and packaging.

5. Refund Process

• Once approved, refunds will be processed within 5–7 business days.
• Refunds will be issued using the original payment method whenever possible.

6. How to Request a Refund or Cancellation

Please contact us with your order details:

Address: Bata New Market, Shop No. 79, Kolkata – 700140
Phone: +91 81002 90657
Email: jbcostumejwellery@gmail.com

7. Policy Updates

JB Costume Jewellery reserves the right to modify this policy at any time. Updated policies will apply to future purchases.